1. Who We Are

This website (coolcity.in) is operated by New Cool City, based at No.9, Alagesan Rd, Nesavaalar Colony, Saibaba Colony, Coimbatore, Tamil Nadu 641043, India.

2. Information We Collect

We collect information you provide directly, such as when you fill out our contact form (name, email, message) or message us via WhatsApp or phone. If our online store becomes active in the future, we will also collect order and payment-related information necessary to fulfil purchases.

3. Cookies and Analytics

Like most websites, we use cookies to improve your browsing experience. We also use Google Analytics and Google Search Console to understand how visitors use our site, which may involve Google setting its own cookies in your browser. You can control cookie preferences via the cookie banner on our site or your browser settings.

4. How We Use Your Information

• To respond to enquiries submitted through our contact form
• To communicate with you about bookings, services, and quotes
• To understand website usage and improve our services

5. Third-Party Services

We use the following third-party services, each with its own privacy practices: Google Analytics and Search Console (website analytics), WhatsApp (customer messaging), and WooCommerce (planned online store functionality).

6. Data Retention

We retain contact form submissions and enquiry records for as long as necessary to respond to you and maintain our business records, and delete them when no longer needed.

7. Your Rights

You can request details of the information we hold about you, or ask us to delete it, by contacting us directly.

8. Contact

Questions about this privacy policy can be sent via our Contact page or by calling +91 98943 77767.